Shipping & Returns
The ordered products will be sent to the address mentionned in your order under the section : DELIVERY ADDRESS. The articles on the website are NOT in stock, they will be ordered and produced after reception of your payment. After reception of your payment you will receive an e-mail of confirmation. The leadtime is 15 to 35 working days for the standard products and 45 to 50 days for the custom ones.
In the rare case of a stock shortage, we will contact you with a new probable ship date, and you have the right to cancel at any time before shipment without fees or penalties.
The parcels are generally dispatched by UPS but can be adapted in function of the size and weight of the parcels. Delivery deadlines are dependant on delivery destinations.
Return of products
The consumers have a right to cancel the order and ask the refund within 14 days as from the date of reception of the parcel. To exercise this right, they only have to notify the editors by using the form or by sending him a clear statement.
If the customer cancels is order, the editor will reimburse the customer the sums paid, including the expenses of delivery (except the additional costs arising from the fact that the customer had chosen a delivery mode other than the less expensive mode of standard delivery proposed by the editor) as soon as possible and not later than 14 days as from the reception of the product or the evidence of the expedition of the product, whichever event is the earliest.
The return must be made (at the expense of the customer) not later than 14 days as from the notification of the order cancellation. Any return will have to be complete (original packing, notes, accessories, copy of the invoice) and the returned products will have to be in perfect condition of resale. The customer will only be held responsible of the depreciation of the goods resulting from manipulations other than those required to establish the nature, the characteristics and the proper functioning of the good.
Consumers shall not in any circumstances be entitled to exercise any right of withdrawal for orders of all goods which are personalized or made according the consumer specifications.